Digital Service Principles
Batho Pele Principles
Batho Pele principles are the foundation for this roadmap. Embedding these values into the roadmap will ensure inclusive, efficient, and people-centred digital transformation.
Enhancing Accessibility
Ensure services are easy to access and understand, especially for vulnerable populations.
Promoting Accountability
Establish systems that hold public servants accountable to people, ensuring transparency in service delivery.
Upholding Responsiveness
Create a government that listens to and promptly addresses public needs.
Service Principles
Service principles ensure technology such as DPI results in resilient, secure, and people-centred services.
Interoperability
Systems should be interoperable and based on open standards, integrating services across platforms. Open-source solutions help prevent vendor lock-in and promote a cohesive digital ecosystem.
Federated and Decentralised Design
Avoiding centralisation, federated systems allow multiple identities, payment modes, and data sources. This design enhances resilience, minimises privacy risks, and strengthens security.
Privacy and Security by Design
Robust security measures and privacy protections should be embedded from the outset to ensure data protection, system resilience, and trust.
User-Centric Design
DPI should be user-centred, with a focus on usability, continuous feedback, and community engagement to meet peoples' needs.
Scalability and Modularity
DPI should be modular and scalable, utilising reusable components that support future expansion without disrupting existing infrastructure.
Agile Development and Innovation
Agile methodologies enable rapid adaptation to new technologies and emerging needs, fostering continuous improvement and flexibility.
A number of complementary strategic principles can be found on Tech Standards. Critical amongst these is a demand-driven approach to development, and prioritisation of the re-use of existing technologies where possible.
Resources
Documentation
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